Grievance Process

District Contacts for Assistance

If you cannot resolve an issue at the campus level, the district’s central office staff is available to meet with you. Contact the appropriate staff member below for assistance.

Student Issues & Discipline: Dr. Mummert, Assistant Superintendent – 832-668-7070
Instruction: Whitney Rich, Assistant Superintendent – 832-668-7081
Human Resources: Blanca Galvan, Assistant Superintendent – 832-668-7056
Transportation: Drew Hickerson, Director – 832-668-7487
Communications: Matt Lucas, Director – 832-668-7033

Speak at a Board Meeting

The Board of Trustees typically meets twice a month:

Workshop Meeting: Second Monday
Regular Business Meeting: Third Monday

At the start of each meeting, the public may speak for up to 3 minutes on any concern.

If comments involve a complaint about an employee, the Board will hear them in a closed session, unless the employee requests a public discussion.
See Board Policy BED (Local) for more information.

Formal Complaint Process

A formal complaint is used when a student, parent, or community member wants to appeal a campus decision to district administration and, if unresolved, to the Board of Trustees.

See Board Policy FNG (Local) for complete information.

Steps for Filing a Complaint

Start with the Teacher: Discuss the issue before requesting a Level One conference with the principal.
Representation: A student may be represented by an adult at any level.
Decision Notice: Announcing a decision in your presence counts as official communication.

Complaint Form Requirements

Submit complaints in writing using the district form or by using the digital form provided below.
Attach supporting documents or bring them to the Level One conference.
After Level One, no new documents may be added unless they were previously unknown.
Incomplete forms may be dismissed but can be refiled within the deadline.